Privacy Policy
Weikang Probiotics Privacy Policy
Date of Publication: [Year] [Month] [Day]
Effective Date: [Year] [Month] [Day]
Last updated on: [Year] [Month] [Day]
Introduction:
This Privacy Policy applies to the websites, mini-programs, H5 pages, and other internet platforms operated by Weikang Probiotics (Suzhou) Co., Ltd. and its subsidiaries, including Weikang Agricultural Biotechnology Group Co., Ltd., Suzhou Weikang Research & Selection Health Technology Co., Ltd., Xinjiang Weikang Agricultural Biotechnology Co., Ltd., and Nanjing Weikang Precision Medicine Technology Co., Ltd. (collectively referred to as “Weikang” or “we”). (Includes the websites wecare-bio.com, www.agrimic.com, and www.wecare-life.com; the mini-programs Weikang Yanxuan, Tianshan Youfang, and PROBIO-FANS Yisheng Youfang; the WeChat official account “Yisheng Youfang”; the WeChat service account “Weikang Yanxuan”; and the H5 pages for visitor registration and job application registration; hereinafter collectively referred to as “this Platform”.) to the products/services we provide to you, and please note: this Policy does not apply to products/services provided to you by third parties; such third-party products/services are subject to the privacy policies separately disclosed to you by those third parties. This Policy applies to the personal information we collect.
We fully recognize the importance of your personal information and are committed to safeguarding its security and integrity. We are dedicated to maintaining your trust in us by adhering to the following principles in protecting your personal information: the principle of alignment between rights and responsibilities, the principle of clarity of purpose, the principle of informed consent, the principle of data minimization, the principle of security safeguards, the principle of individual participation, and the principle of openness and transparency. In addition, we pledge to implement appropriate security measures in accordance with industry-standard security practices to protect your personal information.
Before using our products or services, please be sure to read and fully understand this Policy. Only after you have confirmed that you fully understand and agree to this Policy should you begin using our products.
In this Policy, “personal information” refers to any information, recorded electronically or by other means, that can identify a specific natural person either on its own or in combination with other information, or that reflects the activities of a specific natural person. “Sensitive personal information” refers to personal information whose disclosure, unlawful provision, or misuse could pose a risk to personal safety and property, and is highly likely to result in damage to an individual’s reputation, mental and physical health, or discriminatory treatment. With respect to “sensitive personal information,” we will “Bold + Italic + Underline” Mark it in this format to remind you to pay special attention.
This policy helps you understand the following:
I. How We Collect and Use Your Personal Information
II. How We Use Cookies and Similar Technologies
III. How We Entrust Processing, Share, Transfer, and Publicly Disclose Your Personal Information
IV. How We Protect Your Personal Information
V. Your Rights
VI. Protection of Minors
VII. Storage of Your Personal Information
VIII. How This Policy Is Updated
IX. How to Contact Us
I. How We Collect and Use Your Personal Information
The basic business functions of this platform are to provide you with Introduce our company overview, corporate honors, product research and development, and other basic information. Please understand that when you use the basic functions of this platform solely to browse pages, we will not collect or use your personal information. We will only collect and use your personal information if you use the following features:
(1) The e-commerce platform and customer service functions integrated into the WeChat mini-programs “Weikang Yanxuan,” “Tianshan Youfang,” and “PROBIO-FANS Yisheng Youfang”; the WeChat official account “Yisheng Youfang”; and the WeChat service account “Weikang Yansuan.”
1. Basic Business Function 1: Personal Information Collection Rules for “Registration/Login” and “Account Management”
These platforms are operated by us through Weimob to provide you with online mall services, enabling you to purchase our company’s products of your choice directly on the platform. The basic business functions we offer rely on certain information to operate. When you log in to the platform for the first time, we will request access from WeChat to collect your UID, so that we can generate a user ID for this mini-program on your behalf. At the same time, We will prompt you with a pop-up window to request permission to collect your nickname and profile picture. , you can choose your WeChat profile picture, or you can Enable album/camera permissions Configure the platform’s profile picture. The aforementioned information is all necessary for collecting to enable this business function; if you refuse to provide such information, you will be unable to log in to these platforms.
You can go to “My” > “Account Settings” to provide or modify the mobile phone number you have bound. To facilitate identity verification and authorization, we currently only offer the “One-Click WeChat Verification” option. You can also go to “My” > “Personal Information” to update your personal details; the fields you can modify are your nickname and profile picture, and the modification process is as described above.
2. Basic Business Function No. 2: “Place Orders, Make Payments, and” Pick up/ “Shipment” Personal Information Collection Rules
On these platforms, you may browse our products, place orders, and make payments. During this process, we will collect information about the products you select for purchase, including product name/number and price, as well as the quantity purchased. You are required to provide us with your delivery information, which includes the recipient’s name, contact phone number, region, delivery address, street number, and postal code. Alternatively, you may choose “Get New Address from WeChat” to submit your delivery address directly from your WeChat address list. For certain products, we offer a self-pickup service; in such cases, we will not request your delivery information and will instead provide you with a designated self-pickup address, where you can collect your order on-site to complete the delivery. When you click “Submit Order,” we will automatically generate an order number for you and initiate the WeChat Pay function to assist you in completing the payment, thereby creating a shipment-ready order. If you select products that do not offer self-pickup but only courier delivery, in order to ensure smooth delivery of the products under such orders, we will share your aforementioned delivery information with third-party courier/logistics service providers, and such data sharing will be conducted using HTTPS encryption.
If you require an invoice, please click the “My Invoices” section and provide us with your invoice type preferences, individual or company billing name, billing name (individual or entity), tax identification number, business address, business phone number, bank name, bank account number, recipient’s mobile phone number, and recipient’s email address. Alternatively, you may select “Retrieve WeChat Invoice Information” to submit your invoice details directly from your WeChat invoice header list.
When filling in the “Region” field for delivery information as described above, you can either enter it manually or use our location-guidance feature to pinpoint your location; at that time, We will prompt you with a pop-up window to request permission to access location services on your mobile device, so we can automatically determine your region. In addition, you can manage the shipping addresses you have entered and used on this platform under “My Account” > “Account Settings” > “Shipping Addresses,” including modifying/editing and deleting address information.
Under this feature, the product information, delivery information, and payment information associated with the order are essential data that must be collected to enable the provision of this service. If you refuse to provide such information or to allow us to collect it, we will be unable to process and deliver your order. Additionally, if you request an invoice, you must provide us with the relevant invoice details; failure to do so will prevent us from issuing the invoice.
In addition, we have added a “Store Orders” section to the platform’s “My” page and organized orders by status—Pending Payment, Pending Shipment/Consumption, Pending Receipt, Pending Review, and Refund/After-Sales. Here, you can manage all of your orders.
3. Basic Business Function Three: Rules for the Collection and Use of Personal Information in “After-Sales Returns and Exchanges”
If you choose to use this service feature, you will be required to provide us with the relevant order information, including the order number and details of the products purchased; your personal basic information, such as the contact person, contact details, and address; logistics information, such as the return courier tracking number; and your WeChat Pay account information. The aforementioned information will be used solely for processing your return or exchange request, including but not limited to: verifying your eligibility for a return or exchange; tracking the progress of the logistics shipment or arranging for the delivery of replacement items to you; refunding any applicable amounts to you; and conducting necessary after-sales service communications. In addition, in order to fulfill the courier and logistics services, we may need to transmit (or share) your name, telephone number, and delivery address with our partnered logistics service provider using HTTPS encryption, so as to enable this essential business function.
Under this feature, the aforementioned order information, personal basic information, logistics information, and payment information are all necessary data required to be collected in order to fulfill the business functions of this item. If you refuse to provide such information or refuse our collection of it, it will affect the completion of your order return or exchange.
4. Basic Business Function Four: Rules for the Collection and Use of Personal Information in “My Gift Card”
We offer a “My Gift Card” feature on select platforms. If you have already received a gift card, you can enter the card number and PIN to link it; alternatively, you can choose “Scan to Bind,” at which point, We will prompt you with a pop-up window to request permission to access the camera on your mobile device. 。
If you don’t already have a gift card, you can purchase one in the “Gift Card Center” by selecting the desired card type and placing your order. Simply click “Buy Now,” and we’ll redirect you to WeChat Pay to complete the payment. Once the payment is successful, we’ll generate your order details—including the gift card type, payment status, and order number—and issue the electronic gift card. You can then choose to gift it to a WeChat friend or use it yourself. On that occasion, we will prompt you to grant permission to access your WeChat friend list in a pop-up window to help you send gift cards. 。
After purchasing a gift card or completing the gift card binding process, you can redeem the card by “redeeming the voucher,” thereby exchanging it for the product specified on the card. We will generate a redemption order for you and provide subsequent delivery services; to do so, you must provide us with your shipping information, any notes, and any messages you wish to include. Among these, the order information and shipping information are essential for enabling this functionality. To facilitate the delivery service, we may need to transmit (or share) your name, phone number, and shipping address with our logistics service provider using HTTPS encryption.
Meanwhile, you can view the status of all gift cards under your account on the “My Gift Cards” homepage, including those that are redeemable, being gifted, already gifted, or unavailable.
5. Basic Business Function Five: Rules for the Collection and Use of Personal Information Related to “Discount Cards/Coupons” 【】
6. Basic Business Functions Six “Customer Service” Personal Information Collection and Use Policy
If you choose to use this business feature, you will be required to provide us with, or permit us to collect, the following necessary information: ① Business transaction data: order information related to the relevant order, including the order number and details of the products purchased. ② Other necessary information related to fact verification, service response, dispute resolution, and issue consultation (e.g., when you request us to change the delivery address, contact person, or contact telephone number for a product or service, the new contact information, including name, telephone number, and address). During the use of such business features, we will not compel you to provide any information beyond the above-mentioned. In general, we will not request device system permissions when you use these features. During communication with our customer service team, in order to enable our agents to gain a clearer understanding of the relevant facts and thereby provide more precise support, you may choose to upload supporting photos, videos, or other documents.
In addition to the foregoing: (1) we offer a check-in-for-points service in the mall, whereby the points earned can be redeemed against cash at checkout; please refer to the “Check-In Rules” section within the “Check-In Rewards” feature for specific details; (2) on the platform’s “Security Center” page, we provide “Permission Management” and “Account Deletion” functions, through which you can manage the permissions granted to this platform for accessing your mobile device’s camera, photo album, and location; you may also choose to delete your account under these same functions; and (3) on the “My” page, we offer a membership benefits activation service. Upon activation, you will receive a unique membership code, and, in accordance with the membership rules and other publicly announced terms, you will be entitled to product discounts or other benefits when certain conditions are met.
(2) Weikang Probiotics official website (domain name: wecare-bio.com ）、 Weikang Agriculture website (domain name: www.agrimic.com ）、Weikang Global Website ( www.wecare-life.com )
1. Expansion of Business Functions: Personal Information Collection and Use Rules for “Please Leave a Message/Online Message”
The extended business functions offered on our official websites—Wecare Probiotics (domain: wecare-bio.com), Wecare Agriculture (domain: www.agrimic.com), and Wecare Global (www.wecare-life.com)—require certain information to operate. If you choose to use this extended business feature When leaving us a message In such cases, the information you are required to provide to us includes: your job title, full name, telephone number, email address, mailing address, and the content of your message. We will use this information to maintain subsequent business communication with you.
(3) Visitor Registration H5 Page
1. Basic Business Functions: Personal Information Collection and Use Rules for “Applicant Visit Appointment”
The business function of this platform is to provide you with appointment services for accessing the office and production areas under Weikang Probiotics. To ensure the security of company information and assets, standardize the reception process, and optimize the visitor experience, after you scan the QR code provided by company personnel using your mobile device, a “Visitor Registration H5 Page” will pop up. Before entering the premises, you must complete the form and provide the following personal information: (1) Visit Information: name of the person being visited, department (optional), visit area (Suzhou Plant 1/Suizhou Plant 2/Luohe Plant 1/Luohe Plant 3), date of visit, time of visit, estimated departure time, type of visitor (supplier visit/supplier delivery/customer/government official/interview/tourist/in-house logistics pick-up and delivery/customer-designated logistics pick-up and delivery/International Trade Logistics pick-up and delivery/other), number of visitors, and description of the purpose of the visit; (2) Applicant Information: your name, mobile phone number, gender, vehicle license plate number (optional), ID number (optional), Visit Name of the entity. In addition to registering your aforementioned personal information, With the full consent and authorization of the accompanying personnel, You may also assist accompanying persons in providing such information on this platform.
After collecting the aforementioned information from you, we will verify your personal identity and that of your accompanying guests internally within the company. Once your access credentials and those of your companions have been confirmed, you and your companions will be permitted to proceed with your subsequent visit.
(II) Exceptions to Obtaining Consent
- Where necessary for the conclusion and performance of a contract signed between you and us;
- Where necessary for the performance of statutory duties or obligations, such as those directly related to national security, defense security, criminal investigation, prosecution, trial and judgment enforcement;
- Where necessary to respond to a public health emergency or to protect the life, health and property of a natural person in an emergency;
- Where personal information is processed within a reasonable scope for news reporting, public opinion supervision or other acts conducted for the public interest;
- Where your personal information that you have made public or that has been lawfully disclosed by others is processed within a reasonable scope in accordance with the Personal Information Protection Law;
- Other circumstances stipulated by laws and regulations.
II. How We Use Cookies and Similar Technologies
- When you use our services, we store small data files called Cookies on your computer or mobile device. Cookies usually contain identifiers, site names, and some numbers and characters. We use such information to verify whether registered users are logged in, improve service quality and optimize user experience. We will not use Cookies for any purposes other than those stated above.
- If you refuse to allow us to collect and use your relevant information through Cookies and similar technologies, you may, provided your browser supports such functions, manage, partially or fully reject Cookies and/or similar technologies through your browser settings; or delete Cookies and/or similar technologies that have been stored on your computer, mobile device or other devices, so that we cannot fully or partially track your personal information. For detailed instructions on how to change browser settings, please refer to the relevant settings page of your browser.
- You understand and acknowledge that some of our products/services can only be realized through the use of Cookies or similar technologies. If you refuse to use or delete them, you may not be able to properly use our relevant products and/or services or achieve the optimal service experience through our products and/or services, which may also have a certain impact on your information protection and account security.
III. How We Entrust, Share, Transfer and Publicly Disclose Your Personal Information
(I) Sharing
We will not share your personal information with any company, organization or individual other than WeCare Probiotics (Suzhou) Co., Ltd. and its subsidiaries: WeCare Agricultural Biotechnology Group Co., Ltd., Suzhou WeCare Research & Selection Health Technology Co., Ltd., Xinjiang WeCare Agricultural Biotechnology Co., Ltd., Nanjing WeCare Precision Medicine Technology Co., Ltd., except under the following circumstances:
(1) With your prior explicit consent or authorization;
(2) Where required to be provided pursuant to applicable laws and regulations, legal procedures, mandatory administrative or judicial requirements;
(3) Where necessary within the scope permitted by laws and regulations to protect the interests, property or safety of our affiliates or partners, you, other WeCare users or the public from harm;
(4) Where sharing your information is essential to realize the core functions of our products and/or services or to provide the services you require;
(5) To handle disputes or controversies between you and others at your request;
(6) As agreed in relevant agreements signed with you (including electronically signed online agreements and corresponding platform rules) or other legal documents;
(7) For academic research purposes;
(8) For the public interest in compliance with laws and regulations.
- When you use functions provided by third parties on the aforementioned platforms, we may integrate software development kits (SDKs) provided by third parties to implement relevant functions. In such cases, third-party SDK service providers may collect your relevant personal information. The collection and processing of information by such service providers shall be governed by their own privacy terms and not this Policy. To protect your information security to the greatest extent, we recommend that you review the privacy terms of any third-party SDK services before using them. To protect your legitimate rights and interests, if you find that such SDKs or other similar applications pose risks, you are advised to terminate relevant operations immediately and contact us promptly.
- We will sign strict confidentiality agreements with companies, organizations and individuals with whom we share personal information, requiring them to process personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures. For the use of sensitive personal data, we require third parties to adopt data desensitization and encryption technologies to better protect user data.
(II) Transfer
(III) Public Disclosure
We will only publicly disclose your personal information under the following circumstances:
(1) With your explicit consent;
(2) Disclosure based on law: we may publicly disclose your personal information as required by laws, legal procedures, litigation or mandatory requirements of competent government authorities;
(3) For the purpose of issuing penalty announcements for non-compliant accounts and fraudulent activities.
IV. Exceptions for Sharing, Transfer and Public Disclosure of Personal Information
- Where necessary for the conclusion or performance of a contract in which you are a party, or for human resource management in accordance with legally formulated labor rules and regulations and legally signed collective contracts;
- Where necessary for the performance of statutory duties or obligations;
- Where necessary to respond to a public health emergency or to protect the life, health and property of a natural person in an emergency;
- Where personal information is processed within a reasonable scope for news reporting, public opinion supervision or other acts conducted for the public interest;
- Where personal information that you have made public or that has been lawfully disclosed by others is processed within a reasonable scope in accordance with the law;
- Other circumstances stipulated by laws and administrative regulations.
V. How We Protect Your Personal Information
- We use industry-standard security safeguards to protect the personal information you provide, against unauthorized access, public disclosure, use, modification, damage or loss. We will use various security protection measures within a reasonable security level to ensure information security. For example, we use encryption technologies (e.g., SSL) and anonymization to protect your personal information; when accessing your platform account (if any), you may choose our two-step verification for enhanced security. All your personal information is stored on secure servers and protected in controlled facilities.
- We have established dedicated management systems, processes and organizations to ensure the security of your information, such as deploying access control mechanisms to strictly limit the scope of personnel who may access personal information. We ensure that employees and third-party service providers who access such information to help provide products and services to you are bound by strict contractual confidentiality obligations, and shall be subject to disciplinary action or liability for breach of contract if they fail to fulfill such obligations. Similarly, we have dedicated access control measures for cloud-based data storage.
- We take reasonable and practicable measures to avoid collecting irrelevant personal information as much as possible. We will only store your personal information for the period necessary to achieve the purposes stated in this Policy, unless an extension of the storage period is required or permitted by law.
- Notwithstanding all practicable measures we take to protect your personal information, you should be aware that the Internet environment is not 100% secure. If our physical, technical or management protection facilities are compromised, resulting in unauthorized access, public disclosure, tampering or destruction of information and damage to your legitimate rights and interests, we will bear corresponding legal liabilities.
- In the unfortunate event of a personal information security incident, we will promptly notify you in accordance with laws and regulations of: the basic facts and possible impacts of the security incident, the disposal measures we have taken or will take, your self-prevention and risk mitigation suggestions, and remedial measures for you. We will promptly inform you of the incident by email, letter, phone, system message push or notification. If it is difficult to notify each data subject individually, we will issue a public announcement in a reasonable and effective manner.
- We will also voluntarily report the disposal of personal information security incidents to the competent regulatory authorities in accordance with their requirements.
VI. Your Rights
(I) Access, Correct or Supplement Your Personal Information
(II) Delete Your Personal Information
- If our processing of personal information violates laws and regulations;
- If we collect and use your personal information without your consent;
- If our processing of personal information violates our agreement with you;
- If you no longer use our products or services, or cancel your account;
- If we no longer provide products or services to you.
(III) Right to Change or Withdraw Your Consent
(IV) Copy and Transfer Your Personal Information
- If you wish to obtain a copy of your personal information on our platform, you may submit a request via email [ ] or customer service hotline [ ].
- If you need to transfer your personal information collected and stored by us to another platform, enterprise or organization, we will provide you with a transfer channel if statutory conditions are met. You may submit a request via email [ ] or customer service hotline [ ], specifying the scope of personal information you wish to transfer and basic information of the recipient (name of platform/enterprise/organization, receiving method, etc.). Please note that the personal information you request to transfer shall be that you have consented to provide to us or collected by us based on a contract. Meanwhile, we reserve the right to charge necessary fees based on the cost of transferring personal information.
(V) Response to Your Requests
(VI) Circumstances Where We Cannot Respond to Your Requests
- Related to the performance of obligations stipulated by laws and regulations by the personal information controller;
- Directly related to national security and defense security;
- Directly related to public security, public health and major public interests;
- Directly related to criminal investigation, prosecution, trial and judgment enforcement;
- Where the personal information controller has sufficient evidence that the data subject is acting in bad faith or abusing rights;
- Where it is difficult to obtain your consent but necessary to protect the vital legitimate rights and interests of life, property or personality of you or other individuals;
- Where responding to your request will seriously damage the legitimate rights and interests of you or other individuals or organizations;
- Involving trade secrets.
VII. Protection of Minors
- These platforms are only intended for natural persons aged 18 and above with full capacity for civil conduct and civil rights. If you are a minor under the age of 18, please stop using our services immediately.
- We will not take the initiative to directly collect personal information from minors. If there is factual evidence that we have collected personal information from minors without our knowledge, please contact us through the contact information disclosed in “IX. How to Contact Us”, and we will arrange to delete the relevant personal information.
VIII. Storage of Your Personal Information
Storage Location: In accordance with laws and regulations, we only store the personal information we collect about you within the territory of the People’s Republic of China.
If it is indeed necessary to carry out cross-border transmission of personal information, we will separately and explicitly inform you (including the purpose of outbound transfer, recipient, method and scope of use, content of use, security safeguards, security risks, etc.) and obtain your authorization and consent. We will ensure that the recipient has adequate personal information protection capabilities and that your personal information receives protection equivalent to that within the territory of the People’s Republic of China.
Storage Period: We retain your personal information only for the shortest period necessary to fulfill the purposes of our products/services. For example, when you use our “Contact Us” function, we need to collect relevant information provided by you and retain such information for a certain period after provision to maintain business communication and cooperation with you.
In addition, we will retain your relevant information for the minimum period required by relevant laws. Pursuant to the E-Commerce Law: information on goods and services and transaction information shall be retained for no less than three years from the completion of the transaction.
After the expiration of the above storage period, we will delete or anonymize your personal information, unless otherwise stipulated by laws and regulations.
IX. Updates to This Privacy Policy
- To provide you with better services and with business development, this Privacy Policy will be updated accordingly. However, we will not reduce your rights under this Privacy Policy without your explicit consent. We will notify you of updates by posting the updated version on the platform and through website announcements or other appropriate means before it takes effect. Please visit this platform to stay informed of the latest Privacy Policy.
- For material changes, we will also provide more prominent notice (including but not limited to email, SMS or special prompts on the browsing page to specify the changes to the Privacy Policy).
Material changes referred to in this Policy include but are not limited to:
(1) Material changes to our service model, such as changes to the purpose of processing personal information, types of personal information processed, and methods of using personal information;
(2) Material changes to our ownership structure, organizational structure, etc., such as changes to ownership due to business adjustments, bankruptcy, mergers and acquisitions;
(3) Changes to the main recipients of personal information sharing, transfer or public disclosure;
(4) Changes to your rights and methods of exercising such rights with respect to personal information processing;
(5) Changes to the responsible department, contact information and complaint channels for personal information security;
(6) Where a personal information security impact assessment indicates high risks.
- We will also archive previous versions of this Policy for your reference.
X. How to Contact Us
- If you have any questions, comments or suggestions regarding this Privacy Policy or matters related to your personal information, please contact us through various channels including accessing the online customer service system of this platform, sending an email to [ ], or calling the customer service hotline [ ].
- We have established a dedicated personal information protection department (or personal information protection officer), whom you may contact by sending an email to [ ].
- Under normal circumstances, we will respond within 15 days. If you are dissatisfied with our response, especially if our personal information processing has infringed upon your legitimate rights and interests, you may also file a complaint or report to regulatory authorities such as cyberspace, telecommunications, public security and market regulation departments.
- You may also contact us at the following addresses:
WeCare Probiotics (Suzhou) Co., Ltd.: No. 999 Guangming Road, Wujiang Economic and Technological Development Zone, Wujiang District, Suzhou City, Jiangsu Province
WeCare Agricultural Biotechnology Group Co., Ltd.: [ ]
Suzhou WeCare Research & Selection Health Technology Co., Ltd.: [ ]
Xinjiang WeCare Agricultural Biotechnology Co., Ltd.: [ ]
Nanjing WeCare Precision Medicine Technology Co., Ltd.: [ ]
Telephone
Address
362 Luoshi Road, Shizishan, Hongshan District, Wuhan City, Hubei Province
999 Guangming Road, Wujiang Economic and Technological Development Zone, Suzhou City, Jiangsu Province
666 Longjiang Road, Yancheng District, Luohe City, Henan Province
Copyright©Weikang Agricultural Biotechnology Group Co., Ltd
Privacy Agreement Supports IPV6 SEO